Return Policy
RETURNS & CANCELLATIONS
NORK products are distributed through BENDA Spain and its authorised sales network.
NORK does not sell products directly to end customers through this website and therefore does not directly process consumer returns, cancellations, exchanges or refunds.
If You Purchased a NORK Product
If you wish to:
- return a product;
- cancel an order;
- request an exchange;
- report an incorrect delivery; or
- request a refund,
please contact the authorised BENDA dealer or seller from whom you purchased the product.
The seller will provide the applicable instructions in accordance with the conditions of your purchase and the consumer protection legislation applicable to the transaction.
Products Purchased at a Distance
Where a purchase qualifies as a distance contract under applicable consumer legislation, any statutory right of withdrawal must be exercised through the seller with whom the purchase contract was concluded.
Your statutory consumer rights are not affected by this policy.
Defective or Damaged Products
If you believe that a NORK product has a manufacturing defect or was supplied damaged or incorrectly, please contact the seller from whom it was purchased before carrying out any repair, modification or return.
The authorised sales channel will coordinate the case and, where necessary, involve BENDA Spain and NORK for technical assessment.
Do Not Send Products Directly to NORK
Products should not be returned directly to NORK or CALBERT WORKS unless you have received specific prior instructions to do so as part of an authorised technical or warranty procedure.
Unsolicited returns may not be accepted.
Need Help Finding the Correct Contact?
If you are unsure which authorised BENDA sales channel should handle your request, contact us at:
We will help direct you to the appropriate channel.
